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Trust In Every Delivery

Your packages, documents, medications — always handled with discretion, care, and total privacy.

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SERVICE AREAS & HOURS

Proudly Serving Our Local Communities

Lakewood • Brick • Toms River • *Howell • *Jackson • *Manchester

Hours:
Monday–Friday • 8 AM – 6 PM

*Jackson, Howell, Manchester & Lakehurst, NJ — limited coverage (service available to areas closest to Lakewood and surrounding towns)If you’re unsure whether your address is within our range, just reach out! We’ll confirm availability before you book.

HeyNaybr makes everyday errands simple, local, and stress-free. Whether you need a prescription picked up, a package dropped off, or a few groceries grabbed — your Naybr’s got you covered.Pharmacy & Medical- Prescription pickups and drop-offs
- Over-the-counter medication delivery
- Medical supply delivery
- Document delivery for clinics and officesGroceries & Essentials
- Grocery store runs
- Farmers market pickups
- Household essentials (batteries, toiletries, light bulbs, etc.)
- Pet supplies pickup
- Hardware or home improvement store runsPackages & Shipping
- Post office runs (USPS, UPS, FedEx, Amazon returns)
- Drop-off and pickup of small parcels
- Retail returns and exchanges
- Label printing and shipping assistanceDocuments & Office
- Notary or legal document delivery
- Contract drop-offs
- Office supply runs
- Small business courier servicesSpecial Requests
- Auto part pickups (AutoZone, NAPA, etc.)
- Event or party supply runs
- Donations drop-offs (Goodwill, Salvation Army, etc.)
- Local store item pickups
- Same-day errands for seniors or busy professionals🛒 Grocery Run PolicyHeyNaybr is all about quick errands, not all-day grocery marathons — so we keep grocery runs short and sweet.
We’re here to keep things moving — not spend half the day hunting down the perfect avocado. 🥑😄🛒 Bigger Grocery Runs:
💰 Standard Price: Covered under your regular errand rate.
✅ Quick Grocery Runs: Up to 10 items max (think: small basket, not shopping cart).
- For 11–25 items, add $15 to your total.
- For 26+ items, we’ll treat it as a custom grocery trip and quote the price based on your list and location.🚫 A Quick Note from Your Naybr
We don’t do fast food deliveries (sorry DoorDash, we’re not coming for your job—yet 😄).
Right now, we stick to errands that don’t get cold or melt in the bag. Once we’ve got the team power to handle the lunch rush madness, we’ll be ready to deliver those fries hot! 🍟🔥

How It Works1. Request
TEXT or CALL with your errand details.
2. Quote
We send estimated cost, time, and details.
3. Confirm & Pay
You review and pay to lock in your booking.
4. We Get It Done
Once payment is received, we start.
5. Completion Update
We notify you when it’s done.

Disclaimer

Last updated: October 6, 2025HeyNaybr (“we,” “our,” or “us”) provides errand and delivery assistance services throughout New Jersey. By accessing or using our services, you acknowledge and agree to the terms of this Disclaimer.1. General Information
HeyNaybr acts solely as a facilitator to assist with errands, deliveries, and related personal tasks on your behalf. We are not affiliated with, endorsed by, or responsible for any third-party stores, vendors, or service providers.All information and services provided through HeyNaybr are offered “as is” and “as available,” without any express or implied warranties regarding accuracy, reliability, or suitability for any particular purpose.2. No Guarantees
While we strive to complete all errands efficiently and as requested, HeyNaybr cannot guarantee:
• Availability of specific items, products, or services from third-party vendors;
• Completion of errands affected by store hours, item stock, or location restrictions;
• Timely completion of services impacted by traffic, weather, or unforeseen delays;
• The condition, quality, or performance of products purchased or picked up on your behalf.3. Limitation of Liability
To the fullest extent permitted by New Jersey law, HeyNaybr and its operators, employees, or contractors shall not be held liable for:
• Any direct, indirect, incidental, or consequential damages arising from your use of our services;
• Lost or damaged items handled during errands;
• Any issues caused by third-party vendors, businesses, or delivery services;
• Delays or cancellations due to factors beyond our reasonable control.4. Customer Responsibility
It is the customer’s responsibility to:
• Provide accurate and complete information for each errand;
• Confirm the business hours and availability of the store or destination;
• Ensure that delivery or pickup locations are accessible and safe;
• Comply with all applicable local and state laws related to their requests.5. Changes to This Disclaimer
HeyNaybr reserves the right to modify or update this Disclaimer at any time without prior notice. Any updates will be reflected by the “Last updated” date above.⸻Contact Us
If you have any questions about this Disclaimer, please contact us at:
📧 [email protected]
🌐 www.heynaybr.com

Privacy Policy

Effective Date: October 6, 2025HeyNaybr (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you use our website, book a service, or communicate with us.By using HeyNaybr’s website or services, you agree to this Privacy Policy.⸻1. Information We CollectWe may collect information in the following ways:A. Personal Information
When you use our services, we may collect:
• Your full name
• Phone number
• Email address
• Pickup or delivery address
• Payment information (processed through a secure third-party)
• Service details or special instructions you provideB. Automatically Collected Information
When you visit our website, we may collect non-identifiable data such as:
• Device type, browser, and IP address
• How long you visit and which pages you view
• Cookies and analytics data to help improve our services⸻2. How We Use Your InformationWe use your information to:
• Process and fulfill your errands and service requests
• Communicate with you about orders, updates, or issues
• Improve our website, customer experience, and services
• Maintain records for business or legal purposes
• Comply with local, state, and federal lawsWe will never sell your personal information to third parties.⸻3. Payment ProcessingAll payments are handled securely through trusted third-party processors such as PayPal, Stripe, Venmo, Apple Pay, or Zelle.
HeyNaybr does not store or have direct access to your full payment details (like credit or debit card numbers).⸻4. Sharing of InformationWe may share limited information only as needed to provide or support your service:
• With team members or partners assisting in completing your errand
• With payment processors to handle transactions
• If required by law, subpoena, or government requestWe do not share your data for advertising or unrelated marketing purposes.⸻5. Data SecurityWe take your privacy seriously and use reasonable physical, electronic, and administrative safeguards to protect your information.
However, please understand that no method of online transmission or storage is completely secure.⸻6. Your Rights (New Jersey Residents)Under New Jersey law, you have the right to:
• Request to review, correct, or delete your personal information
• Request details on how your information is used
• Opt out of any promotional emails or messagesTo exercise any of these rights, contact us directly at [insert your business email].
We will respond within a reasonable time frame, typically within 30 days.⸻7. Cookies and TrackingOur website may use cookies or analytics tools to:
• Remember your preferences
• Understand site traffic and usage patterns
• Improve user experienceYou can disable cookies in your browser settings if you prefer.⸻8. Third-Party WebsitesOur website may link to third-party services or external websites (such as payment processors or social media).
We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.⸻9. Children’s PrivacyHeyNaybr does not knowingly collect information from children under 13 years of age.
If we discover that a child’s personal information has been provided to us, we will delete it promptly.⸻10. Updates to This PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
The updated version will always include the “Effective Date” at the top of this page.⸻11. Contact UsIf you have any questions or privacy concerns, please contact us:HeyNaybr
📍 Based in New Jersey, USA
📧 Email: [email protected]
🌐 Website: https://www.heynaybr.com

Terms of Service

Last Updated: October 6, 2025Welcome to HeyNaybr (“we,” “us,” “our”). By booking a service or visiting our website at www.heynaybr.com, you agree to the following Terms of Service. Please read them carefully before using our services.⸻1. About Our ServiceHeyNaybr provides personal errand and delivery assistance, including but not limited to grocery pickup, prescription pickup, store runs, and other custom errands within our operating area.
We are not a courier for restricted or illegal items, and we reserve the right to refuse any request that violates our policies or local laws.⸻2. Service RequestsAll service requests must be submitted through our website, contact form, or approved communication method.
By submitting a request, you agree to provide accurate information about:
• Pickup and drop-off locations
• Store or vendor names
• Item descriptions
• Preferred time and dateHeyNaybr is not responsible for incorrect or incomplete details provided by the customer.⸻3. Pricing and MileageAll pricing is based on distance (“mileage”) from the pickup location to the errand destination.
Your total includes both pickup and drop-off — there is no extra charge for returning the item to you.
Additional charges may apply for:
• Extra stops or errands
• Extended wait times
• Same-day or rush requestsAll prices will be clearly communicated before the errand begins.⸻4. PaymentsPayment is due at the time of booking or service completion, depending on the arrangement.
We accept the payment methods listed on our website.
All payments are final once the service has started.⸻5. Cancellations & RefundsIf you need to cancel your errand, please notify us before the errand begins.
Since we currently do not collect deposits, there is no cancellation fee for early cancellations.However:
• If the errand has already started, payment for mileage or time already spent may still apply.
• If the item requested is unavailable, we will notify you immediately. You may choose an alternative item or receive a full refund for that errand.
• If your errand cannot be completed due to reasons beyond your control (e.g., store closure, weather, or unexpected restrictions), you will receive a full refund.Customers are responsible for knowing the business hours of their selected store or destination.⸻6. Availability and SchedulingHeyNaybr operates on a first-come, first-served basis.
We make every effort to fulfill your errand within your preferred time window but cannot guarantee specific times, especially during high-demand periods or unforeseen circumstances.⸻7. Items and LiabilityWe take care to ensure your items are handled responsibly. However, HeyNaybr is not liable for:
• Damage caused by store employees, packaging, or manufacturers
• Delays caused by third-party businesses, traffic, or weather
• Incorrect items prepared by stores or vendorsCustomers are encouraged to verify all purchases or deliveries upon receipt.⸻8. Prohibited ItemsHeyNaybr will not transport:
• Illegal substances or contraband
• Weapons or ammunition
• Hazardous materials
• Alcohol, tobacco, or prescription medication that requires personal identification (unless the customer is present)We reserve the right to refuse any errand request at our discretion.⸻9. CommunicationYou agree to stay reachable during your errand via phone, text, or email in case we need to confirm details or handle changes.
Failure to respond may delay or cancel your service without refund.⸻10. Disclaimer and Limitation of LiabilityAll services are provided “as-is.” HeyNaybr is not responsible for indirect, incidental, or consequential damages related to your service.
Our maximum liability, under any circumstance, will not exceed the total amount paid for the specific errand.⸻11. Changes to These TermsHeyNaybr may update these Terms of Service at any time. Changes will take effect immediately upon posting on our website.
By continuing to use our services after any update, you agree to the revised terms.⸻12. Contact UsIf you have questions about these Terms or our services, contact us at:
📧 [email protected]
🌐 www.heynaybr.com

Cancellations & Refunds

🛒 Cancellations, Refunds & Errand PoliciesAt HeyNaybr, we keep things simple and fair. Life happens — stores close early, items sell out, and plans change. Here’s how we handle it all:⸻🚫 Canceling an ErrandNeed to cancel? No problem — just let us know as soon as possible.
• If your errand hasn’t started yet, you’ll receive a full refund.
• If we’ve already left to complete your errand, since time and travel have already been committed there will be a 30% fee that will be deducted from the refund.⸻📦 If an Item Isn’t AvailableIf the item you requested is out of stock or unavailable, you have options:
• 💳 Get a refund minus a small service fee to cover time and mileage.
• 🔁 Or apply your payment as a credit toward another errand.We’ll always reach out first if a substitution or other option is available.⸻🕒 Business HoursCustomers are responsible for checking the business hours of the store, pharmacy, or destination before booking.
HeyNaybr isn’t responsible for errands that can’t be completed due to closed or inaccessible locations.⸻🚧 If an Errand Can’t Be CompletedIf your errand can’t be finished for a reason outside of your control (like a store closure, power outage, or emergency):
➡️ You’ll receive a full refund or credit toward another booking — your choice.If it can’t be completed for a reason not caused by HeyNaybr (for example, an out-of-stock item, incorrect address, or store closure during normal hours), we’ll still issue a refund but deduct a small service fee to cover travel and time.⸻📞 CommunicationIf anything changes during your errand — such as price differences, substitutions, or unexpected delays — we’ll contact you right away to confirm how you’d like to proceed.⸻💡 Helpful Notes• ❌ If we arrive and can’t complete your errand because of a no-show or no response after 10 minutes, the errand will be marked completed and non-refundable.
• 🌧️ If weather or safety conditions prevent your errand, we’ll reschedule or issue a full refund.
• 💵 Refunds are typically processed instantly depending on your payment method.

HeyNaybr - FAQ/Help Center

General QuestionsQ: What is HeyNaybr?HeyNaybr is your local errand-running service — your personal helper for all the quick runs you don’t have time for. From grocery pickups to pharmacy runs, dry cleaning, package drop-offs, and more — we handle your to-do list so you can focus on what matters most.⸻Q: What areas do you serve?We currently serve ALL of Lakewood, Brick, and Toms River. Jackson, Howell, Manchester & Lakehurst, NJ — limited coverage (service available to areas closest to Lakewood and surrounding towns)
If you’re nearby but unsure whether we cover your area, just text or call and we’ll confirm right away.⸻Q: What kinds of errands can you handle?Almost anything local and legal! Popular errands include:
• Grocery or retail pickups
• Pharmacy or prescription pickups (non-controlled)
• Dry cleaning or laundry drop-off/pickup
• Package or return drop-offs
• Restaurant takeout pickup
• Quick store runs or small-item shoppingIf it fits in a car and can be done locally — we’ve got you covered.⸻Q: How do I book an errand?Simply text or call with your name, location, and errand details.
We’ll reply with availability, price, and estimated completion time — and confirm once we’re on the way. No apps, no forms — just quick and easy communication.⸻Pricing & PaymentsQ: How does pricing work?Pricing is based on mileage to the errand destination, not the total driving distance.
That means your pickup and drop-off are included in the price.
Additional stops or errands can be added for a small extra fee.⸻Q: What payment methods do you accept?We accept:
• Zelle
• Apple Pay
• Cash App
• Venmo
• CashDigital payments are preferred for convenience, but cash is always welcome.⸻Q: Are there any extra fees?Only in certain cases, such as:
• Additional stops beyond your main errand
• Extended mileage outside the standard service area
• Rush requests that need to be completed immediatelyWe’ll always confirm total pricing before starting any errand — no surprises or hidden fees.⸻Service DetailsQ: How soon can you run my errand?Same-day service is often available!
For best availability, try to book a few hours ahead — especially for longer errands or multiple stops.⸻Q: What are your hours of operation?We’re open Monday through Saturday, 8 AM – 6 PM.
Closed on Sundays unless arranged ahead for special requests.⸻Q: What happens if an item isn’t available when you arrive?We’ll contact you right away. You can choose a substitute item, skip that stop, or reschedule for another time. You’ll only be charged for the errands completed.⸻Q: Can you pick up prescriptions?Yes — we can pick up prepaid prescriptions or ready orders.
For controlled substances or ID-required pickups, please confirm with your pharmacy first.⸻Q: Do you handle large or heavy items?Yes, within reason. Please mention the item type when booking.
Oversized or multiple-box pickups may include a small handling fee depending on size and weight.⸻Policies & SafetyQ: Are my items safe during delivery?Absolutely. Every errand is handled with care as if it were our own. We confirm each pickup and drop-off and handle all items securely and discreetly.⸻Q: Are you insured?Yes, HeyNaybr carries general liability coverage for peace of mind. We take every precaution to keep your items safe and your errands handled professionally.⸻Q: What if I need to cancel or reschedule?No problem! Just contact us as soon as possible to adjust your booking time.
There are no cancellation fees — we simply ask for notice so we can serve other clients efficiently.⸻Q: Do you offer business or recurring service?Yes. Local businesses, salons, and offices can set up recurring or weekly errands for supplies, mail, or deliveries. Contact us to create a simple business plan that fits your schedule.⸻Q: How can I contact HeyNaybr?📱 Text / Call: 848-326-5074
📧 Email: [email protected]
📍 Service Area: Ocean & Monmouth Counties, NJ
🕒 Hours: Monday – Friday, 8 AM – 6 PM